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Noticeboard

We are a Training Practice: We have two registrars completing their training with us throughout 2020, Dr Hussain (m)and Dr Dowling (f) and wish them a very warm welcome.

Surgery update: We are very happy to announce that we have a new Partner joining us in November! Dr Yin Aungyi is very experienced as a GP, she has a particular interest in Women's Health. We also have Dr Harjeevan Gill starting with us in December and he will be working Mondays, Tuesdays and Wednesdays. We wish them both a very warm welcome! 

BOOK YOUR FLU JAB WITH RECEPTION!

GP VIDEO APPOINTMENTS!: See a GP by video with LIVI. click here for more information

Carer's ALERT! If you are a Carer or you are Cared for please let us know and for more information click here !

Physiotherapy: DID YOU KNOW YOU CAN NOW SELF REFER TO PHYSIOTHERAPY WITHOUT SEEING YOUR GP? To arrange to see a physiotherapist call 0121 466 6540, Monday to Friday 8 am - 4 pm

Chronic Disease Recall Notice: We have introduced a new annual review recall system grouping chronic conditions together into one letter where possible and calling for patients alphabetically. For this year only you may receive your recall letter earlier than you would expect to attend, but we would still like you to make the required appointments. Through introducing this new system we aim to reduce the amount of letters/correspondence we send you, reduce multiple and unnecessary blood tests and save the amount of time patients take to attend the surgery for multiple reviews.

Private Work: Our 2019 list of fees for private work has been updated please click here

New Email Address: nhsbsolccg.receptionywhc@nhs.net we no longer use reception.ywhc@nhs.net

Text Messaging: Check your contact details are up to date with reception ASAP to make the most of our new text messaging service, where your doctor, nurse or receptionist will pass on important information to you or ask you to book an appointment. 

GP PATIENT SURVEY

Some patients registered here will soon be invited to take part in a national survey about their experiences of local NHS services.  Please complete the survey if you are sent one and please do not hesitate to discuss any concerns you have with our Practice Manager. These surveys are so important as they highlight the work we do well and show us areas we can focus on for improvement.
In the last Survey you told us that it was hard to get though on the phone, since then we have made huge improvements to our phone system and how we manage and monitor calls. Your Feedback makes a difference!

Telephone Statistics for November 2019

INBOUND CALLS: 4655

WE ANSWERED: 4376

ABANDONED/OVERFLOWED CALLS: 279

AVE WAIT TIME: 3 MINS 12 SECS

AVE TALK TIME: 2 MINS 12 SECS

Care Navigation

November 2019

131 patients were SIGNPOSTED  to a more suitable service than seeing a GP. Such as Pharmacist or Nurse/Paramedic Practitioners

Click here to visit The Survey Website


About The Surgery

We are an established group of doctors working together as a non-limited partnership. We offer comprehensive medical care, alongside other health professionals in our modernised premises. 

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us


Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

The surgery has reserved car parking for the disabled. Wheelchair access to the building is via a ramp near the front entrance. All patient services are provided at ground floor level and there is a disabled patients' WC. If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement

 ourhealthpartnership 

(Site updated 10/12/2019)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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