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Noticeboard

Surgery update: We are very happy to announce that we have a new Partner joining us in November! Dr Yin Aungyi is very experienced as a GP, she has a particular interest in Women's Health. We also have Dr Harjeevan Gill starting with us in December and he will be working Mondays, Tuesdays and Wednesdays. We wish them both a very warm welcome!

BOOK YOUR FLU JAB WITH RECEPTION!

GP VIDEO APPOINTMENTS!: See a GP by video with LIVI. click here for more information

Carer's ALERT! If you are a Carer or you are Cared for please let us know and for more information click here !

Physiotherapy: DID YOU KNOW YOU CAN NOW SELF REFER TO PHYSIOTHERAPY WITHOUT SEEING YOUR GP? To arrange to see a physiotherapist call 0121 466 6540, Monday to Friday 8 am - 4 pm

Chronic Disease Recall Notice: We have introduced a new annual review recall system grouping chronic conditions together into one letter where possible and calling for patients alphabetically. For this year only you may receive your recall letter earlier than you would expect to attend, but we would still like you to make the required appointments. Through introducing this new system we aim to reduce the amount of letters/correspondence we send you, reduce multiple and unnecessary blood tests and save the amount of time patients take to attend the surgery for multiple reviews.

Private Work: Our 2019 list of fees for private work has been updated please click here

New Email Address: nhsbsolccg.receptionywhc@nhs.net we no longer use reception.ywhc@nhs.net

Text Messaging: Check your contact details are up to date with reception ASAP to make the most of our new text messaging service, where your doctor, nurse or receptionist will pass on important information to you or ask you to book an appointment. 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the GDPR Patients may request to see their medical records. Such requests should be made through Reception. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service form

We always try and provide the best service possible but if you are unhappy with any aspect of this, please put the details in writing a forward to the Practice Manager. Our in-house complaints procedure meets national criteria

Patient third party consent form.doc

Complaint form.doc

Complaints Policy

You can also visit the NHS Choices website (below) to leave us Feedback.

http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=37393

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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