If you feel you need to contact a doctor the same day but your problem could be dealt with over the phone, we have a daily Triage list. Submit a request online at https://florey.accurx.com/p/M85018.
If you need to speak to a doctor, but you don't think you need to come into the surgery, you can ask for a telephone consultation. One of our doctors will call you back.
If we have asked you to come in for a medication review and you're struggling to find the time, why not book a telephone consultation?
Please note that telephone calls are booked like normal appointments and you may need to book in advance.
Nurses are available for advice by booking telephone appointments also.
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If you are prompted to obtain any further information for verification please contact our friendly reception team who will provide assistance.
Patients are requested to telephone before 10:30 if a visit is required that day. Medically urgent visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls.
Please remember that several patients can be seen at the surgery in the time it takes to do a home visit, and that we have better facilities at the surgery to assess your problem.
Home visits are for people who are truly housebound or whose medical condition means they are too ill to travel.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.